Understand crash reports and process memory

Learn what an optional crash report can contain and how to control uploads.

Last checked 21 August 2026

TechDash can send a small technical report after the desktop app itself crashes. This is different from a monitored website returning an error, a check failing, or an incident appearing in the app.

The saved Send crash reports setting controls whether packaged copies of TechDash may upload these reports. TechDash does not ask again after each crash.

What a crash report can contain

A crash report contains technical information that helps identify where the app failed. It can include:

  • TechDash and related app versions
  • Operating-system platform and computer architecture
  • Which part of the app failed
  • A client identifier used for the crash report
  • Information about loaded software components and the failure location
  • Limited portions of memory from the failed app component

Memory can contain fragments of values the app was handling at the time. Depending on what was happening, this may include URLs, hostnames, error text, page or interface text, or other recently used strings. Treat a crash report as potentially sensitive.

What is not attached as a file

Normal crash reporting does not attach the TechDash database, website data directory, screenshots, stored HTML, or complete settings folder as files. A crash report is not a cloud backup and cannot restore your monitoring installation.

This does not guarantee that every value from those sources is absent. If the app was actively using a string, a fragment could be present in memory. If that possibility does not meet your privacy requirements, turn crash-report uploads Off.

Choose the setting

  1. Open Settings.
  2. Select Privacy.
  3. Find Send crash reports.
  4. Set it On if you are comfortable sending limited crash evidence to help diagnose app failures.
  5. Set it Off if monitored URLs or other in-memory values require stricter handling.

The current default for a new settings record is On. Turning the setting Off prevents future submissions from being sent. It does not pause monitoring, delete crawl data, remove incidents, disconnect Google Search Console, or change notifications.

Your choice is saved when the toggle shows the intended state. There is no separate confirmation dialog.

How an upload works

When the setting is On, a packaged TechDash app can send the crash report and its technical labels directly to the TechDash crash service at api.techdash.com. The upload does not use your browser login, browser cookies, or a TechDash account session. A failed upload may be retried, so the setting being On does not prove that a particular report arrived successfully.

TechDash does not show customers a list of uploaded reports. The desktop app also does not display a verified server-retention period or provide a delete button for reports already received. Do not assume an uploaded report is removed after a particular number of days.

If server retention or deletion affects your policy decision, open Help & Support at the bottom of the sidebar or visit https://techdash.com/support, then contact us to ask for the current policy.

Report a crash safely

Whether uploads are On or Off, record the TechDash version, Platform, exact visible message, approximate time and time zone, and the action in progress. Do not send a raw crash dump through ordinary email or messaging. If support needs additional sensitive evidence, wait for instructions about an appropriate transfer method.

You have completed the privacy review when you understand that reports may contain limited memory fragments, have set Send crash reports to your preferred state, and know that the setting does not affect normal website monitoring.

Optional technical note

The uploaded file is a compact debugging snapshot used to diagnose app failures. It is not a copy of the complete computer memory or TechDash data directory.

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