Incidents & Issue Management

Interpret severity and evidence, investigate affected URLs, verify fixes, resolve or ignore findings, and understand recovery.

  1. Understand incident severity and notification behaviorDistinguish Advisory, Warning, and Critical incidents and their alert behavior.
  2. Why the first crawl may not open an incidentUnderstand baseline-only observations and current-state exceptions.
  3. Read the Incidents dashboard and status cardsUse the summary cards and incident list to assess current monitoring.
  4. Search and filter incidentsNarrow open issues by text, website, and importance.
  5. Open an incident and review its evidenceRead description, affected URLs, current values, fix guidance, and available actions.
  6. Read before-and-after content, HTML, and JSON differencesInterpret highlighted evidence for code, content, headers, URLs, and structured data.
  7. Review incidents that affect multiple URLsRead card or table evidence for sitewide and cross-page findings.
  8. Recheck an incident with Check & VerifyQueue the relevant check to confirm whether a reported issue is fixed.
  9. Mark an incident as resolvedClose an accepted issue until its observed value changes.
  10. Ignore a check for a URL, website, or all websitesSuppress a built-in finding at the narrowest appropriate scope.
  11. Use Update Monitored URL and Remove Page fixesApply supported URL-management actions directly from incident evidence.
  12. Understand recovery and incident reopeningLearn how passing results close failures and changed values reopen resolved issues.